The Basic Rule
Commitments are real. When minimum is reached and money changes hands, both you and families are committed for the full term.
When Families Get Refunds
Before Activity Confirms
Minimum not reached:
Families are never charged. Nothing to refund.
Free cancellation period:
Families can cancel up to 1 day before enrollment deadline. No charge, no refund needed.
After Activity Confirms
You cancel mid-term:
Families get refunded for remaining sessions (prorated).
You cancel single session:
You must make it up within the term, or refund that session (prorated).
You don't deliver what you promised:
After investigation, we may issue full or partial refunds.
When Families Don't Get Refunds
They change their mind after charged:
No refunds. They committed. Same as you did.
Their kid doesn't like it (without free trial):
No refunds. They should have confirmed kid's interest first.
Their kid doesn't like it (with free trial):
They had 48 hours after free trial session to cancel. After that, no refunds.
Same rules everyone follows.
If You Must Cancel
Before Minimum Reached
Cancel anytime. No penalties. Commitments released.
After Activity Confirms
Full cancellation:
Refund families for remaining sessions. You keep payment for completed sessions.
Single session:
Make it up within the term, or refund that session (prorated).
Emergency Situations
Serious illness, injury, family emergency:
Contact us immediately: hola@horaxtra.com
We'll work with you to:
- Reschedule sessions
- Issue appropriate refunds
We're human. Life happens. We'll figure it out.
How Refunds Work
Processing time:
5-10 business days back to original payment method
Prorated calculation:
(Total paid / Total sessions) × Remaining sessions
Platform fees:
Not refunded (we already paid payment processing costs)
Disputes
If you and a family disagree about refunds:
- Try to resolve directly
- Contact us: hola@horaxtra.com
- We investigate and decide
- Our decision is final
We'll be fair. We want both sides treated right.
Contact
Questions about refunds?
Email: hola@horaxtra.com
Last updated: November 20, 2025