Last updated: August 20, 2025
We don't sell physical products - we help families get into great after-school activities. Here's how our payment and refund process works with our commitment-based model.
When Nothing Happens (No Charge)
If not enough families join the activity:
- Your card is never charged
- We only saved your payment details via Stripe to verify the card works
- Nothing happens, no payment to refund
- Try again for the next session if you want
When You Don't Get a Refund
Once a session is confirmed and your card is charged:
- You've committed, the educator has planned, other families are counting on the group
- No refunds for changing your mind
- This is how we keep activities stable for everyone
Mid-Term Cancellations
Life happens, we get it. If you must leave halfway through a confirmed activity:
Option 1: Help find a replacement family
- We'll help you spread the word
- Once someone takes your spot, you're off the hook
- You get a refund for remaining sessions
Option 2: Pay through the term
- Support the educator and other families who planned around the full group
- Same as breaking a lease - there are consequences
Emergency situations: Email us at hola@horaxtra.com. We'll work with you to find solutions when genuine emergencies arise.
How Refunds Work (When They Actually Happen)
When we do need to refund you (like if an educator cancels):
- All refunds go through Stripe (same way you paid)
- Processing time: 2-5 business days depending on your bank
- Full amount: We don't take fees from refunds
- Same payment method: Refund goes back to the card you used
Educator-Related Issues
If an educator cancels or doesn't deliver what was promised:
- Full refund, no matter how far into the activity you are
- We'll also help you find alternative activities if available
- The educator bears the cost, not you
Commitment Changes Before Confirmation
You can cancel your commitment anytime before the enrollment deadline - no charge happens, no penalty. We get it, plans change.
After the deadline but before confirmation: Contact us immediately. We might be able to help depending on the situation.
What We Can't Refund
- Missed sessions due to your child being sick or having other commitments
- Personal dissatisfaction with confirmed activities (but email us - we want to know if something's wrong)
- Schedule conflicts that come up after you've committed
Questions?
Confused about when you'll be charged or whether you're eligible for a refund? Email us at hola@horaxtra.com
We'll explain your specific situation in plain English. No robot responses, just honest answers from real people.
This policy covers activity commitments and payments made through Horaxtra (www.horaxtra.com), operated by TRANSFORMANIA INVERSIONES Y PROYECTOS S.L., based in Sant Cugat del Vallès, Barcelona, Spain.